Our goal is to make sure your order goes as smooth as possible. Here are some things to keep in mind. If you have any questions about our service please read below or call to ask questions.
MINIMUM ORDERS We have a min order of $75.00 on all orders excluding shipping.
METHODS OF PRINTING We specialize in a “Dye Sublimation” method*, Please ensure that your logo/artwork will be legible within the specific imprint area of the item that you are ordering. We will not be responsible for any claims due to imprint being “smaller” than you thought or imagined. We also DO NOT GUARANTEE COLOR for any reason. Imprint size is finite, and the size on your custom order will be governed by the height and width of your specific logo/artwork/text.
HANDLING RECOMMENDATIONS Our ceramic mugs and plates are Dishwasher and microwave safe. Except for color changing mugs and black mugs.
CHANGING THE ORDER All changes must be made with in 24 hours of placing the initial order Note: NO CHANGES whatsoever will be accepted on 2day or 3-Day Rush Orders.
CANCELLATION OF ORDER Cancelations must be made in writing within 24 hours of order.
PROOFING* Proofing is very important. We offer it upon request. We cannot reprint orders if a proof was decline or was not ordered, Virtual proofs are not for color purposes if you need to see color quality a in hands proof must be ordered. WE DO NOT GUARANTEE COLOR.
COLOR MATCHING We charge $60.00 per color to color match. This cover 1 hour match time per color. In the event we must go back and reprint samples because of the color not being exact to your request we will charge an additional 35.00 per hour (NO EXCEPTIONS). This process is no guarantee of color, it just confirms we provided color acceptable to your client.
Normal Production Time Standard Production during Holidays 10-15 (This is an estimate No guarantee is implied) Non Holidays 7-10 business* days after receipt of order and approval (payment and art). This timeline is also dependent upon the size of the order and/or the complexity of the artwork or processes employed. If you have a specific “in-hands” date, please ensure that there is adequate time before you opt for a “normal production” timeline
RUSH ORDERS Rush orders should only be placed as a last resort. Camera ready artwork is required for all rush orders, so as to minimize the risk of errors. The customer is responsible for reprints on all rush orders due to errors. NO EXCEPTIONS!!!! We crop to fit on all items such as puzzles, mouse pads and license plates.
SHIPPING We do not cover the cost of shipping for ANY REASON. If your order must be shipped by a certain date we will do everything we can to have it ready to ship ground. However if we have to ship air to meet a date we will not be responsible for air charges!! Regardless of the reason. F.O.B. Shipping Point: Spokane, WA. Delivery time is based on the time it takes to produce your item PLUS the shipping time*. *Production time + Shipping time = Delivery time.. TPC Promo is not responsible for damage due to shipping.
Over/Under +/- 5%
CLAIMS / REDOS * Please check your order immediately upon receipt. All claims must be reported within 24 hours upon receipt of goods. * Claims must be submitted IN WRITING via email by providing us with all the necessary information. (Example: wrong item, incorrect imprint, incomplete order, broken items etc) * Attach digital image(s) to your ticket depicting the problem at hand.
RETURN & REFUND POLICY As you may be aware, custom printed products cannot be restocked. In fact, the industry standard for customized products dictates a no return and a no refund policy. Regardless of the situation, We do not offer cash refunds of any kind including checks or Credit cards wires or PayPal.
REPLACEMENT POLICY If an order is not well received – either due to a typo or other issues – our policy to redo the order and ship it via ground shipping. method will still prevail. Except on Rush Orders! Or any issues outlined in this policy
STORE CREDIT we will offer a reprint on order at no charge if it is our fault. Store credits will not be provided if a proof was not requested.
LIMITATION OF LIABILITY In all circumstances, TPC Promo's Maximum liability is limited to the purchase price of the products sold minus shipping. TPC Promo will not, under any circumstance, be held liable for any claim or action that exceeds this liability limit. TPC Promo will not be liable for any third party claims for damages against the customer, nor for malfunction of product, cause of delays, interruption of service, or loss of business.
PROPOSITION 65 Also known as the Safe Drinking Water and Toxic Enforcement Act of 1986, California Proposition 65 is a law that requires warning to consumers if a product exposes consumers to a wide variety of chemicals including lead and cadmium. Prop 65 does not ban any product; it simply requires warnings.